Política de privacidad

1. Scope

This policy applies to information handled by Jam45 through the website and marketplace. Third-party services—including payment processors, banks, hosting providers, analytics services, social networks, and linked websites—may process information under their own privacy policies.

2. Information we collect

Information you provide

• Account information: name, display name, username, email address, password credentials stored in protected form, role, and account preferences.
• Artist and profile information: artist or store name, biography, profile fields, website and social links, avatar, cover image, location you choose to provide, and public profile information.
• Release, merchandise, and content information: audio files, protected previews, artwork, merchandise photos and descriptions, inventory, item options, videos, credits, genres, categories, pricing, shipping settings, metadata, and other uploaded materials.
• Order and transaction information: products purchased, prices, discounts, taxes, order status, download entitlements, billing details, shipping name and address for physical orders, carrier and tracking details, refund and dispute records, and related communications.
• Artist payment and verification information: payout status and identifiers and, when required by a payment provider, identity, business, tax, bank, or verification information. Sensitive payment and identity details may be collected directly by the payment provider rather than stored by Jam45.
• Communications: Contact Us submissions, artist-support conversations, administrative messages, reports, feedback, and emails.

Information collected automatically

• IP address, device and browser type, operating system, approximate location derived from network information, referring pages, timestamps, pages viewed, clicks, errors, and diagnostic logs;
• session, authentication, cart, preference, security, and analytics information collected through cookies and similar technologies;
• fraud, abuse, bot, and security signals used to protect accounts, payments, files, and the service.

Information from others

We may receive information from artists, buyers, payment and identity providers, fraud-prevention services, social or login services you choose to connect, analytics providers, public sources, and people who submit reports or rights complaints.

3. How we use information

We use information to:

• create, authenticate, secure, and maintain listener and artist accounts;
• operate artist profiles, release and merchandise listings, protected previews, carts, checkout, physical-order fulfillment and tracking, order history, downloads, favorites, follows, messaging, and customer support;
• process payments, commissions, payouts, refunds, disputes, chargebacks, taxes, accounting, and transaction records;
• verify artists or account holders and prevent fraud, abuse, infringement, unauthorized access, and security incidents;
• personalize and improve the service, diagnose technical issues, measure performance, and understand how features are used;
• send transactional, account, security, support, order, payout, policy, and administrative communications;
• send marketing communications where permitted, subject to your ability to unsubscribe;
• enforce our Términos y Condiciones, protect users and rights holders, and comply with legal obligations.

4. How information is disclosed

We may disclose information in the following circumstances:

• Artists and buyers: information reasonably needed to complete a transaction, provide a receipt or support request, handle a dispute, identify the artist associated with an item, or let the selling artist fulfill a physical merchandise order. For a physical order, this can include the buyer's shipping name and address, email address, purchased items and options, and order status. We do not disclose full payment-card numbers to artists.
• Service providers: companies that provide hosting, content delivery, email, customer support, analytics, security, bot prevention, database, storage, payment, payout, identity verification, tax, accounting, and technical services.
• Payment and financial partners: Stripe and related banks, payment networks, fraud providers, and payout partners as needed to process payments, verify artists, deliver payouts, prevent fraud, and meet regulatory obligations.
• Legal, safety, and rights protection: when we reasonably believe disclosure is required by law, legal process, court order, government request, payment rules, or to protect users, artists, the public, rights holders, or the service.
• Business changes: in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards.
• With your direction or consent: when you ask us to share information or connect a third-party service.

We do not knowingly sell personal information in exchange for money. Some analytics or advertising technologies may be treated as a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where those laws apply, we will provide legally required notices and choices.

5. Cookies, analytics, Turnstile, and similar technologies

We use cookies and similar technologies to keep users signed in, remember preferences, maintain carts, provide downloads, secure forms, measure traffic, troubleshoot, and improve the service. You can control many cookies through your browser, but blocking essential cookies may prevent login, checkout, downloads, or other features from working.

Jam45 uses Cloudflare Turnstile or similar security technology on certain forms to distinguish legitimate users from automated abuse. These tools may process browser, network, device, challenge, country, hostname, and IP-related signals for security and fraud prevention.

Payment forms and artist payout onboarding may be provided by Stripe. Stripe may independently collect transaction, payment-method, identity, bank, device, fraud, and verification information under its own privacy policy.

6. Your choices and privacy rights

Account and communications

You may update many account and profile details through your dashboard. Marketing emails will include an unsubscribe method where required. You may still receive service, transaction, security, support, and legal notices.

Access, correction, deletion, and portability

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a portable copy of certain personal information; to object to or restrict certain processing; to opt out of certain sales, sharing, or targeted advertising; or to appeal a denied request.

Submit a request to support@jam45.com. We may need to verify your identity and authority before acting. We may retain information when permitted or required for orders, downloads, financial records, taxes, fraud prevention, security, legal claims, rights disputes, and compliance. We will not unlawfully discriminate against you for exercising a privacy right.

Authorized agents and appeals

Where applicable law allows an authorized agent to submit a request, we may require proof of authorization and identity verification. If local law provides an appeal right, you may appeal a decision by replying to our response or contacting the support address above.

7. Retention and security

We retain information for as long as reasonably necessary to provide the service, maintain purchase and download records, pay artists, meet tax and accounting obligations, resolve disputes, enforce agreements, prevent fraud, protect rights, and comply with law. Retention periods vary by data type, account status, transaction history, and legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, storage system, or security measure is completely secure, and we cannot guarantee absolute security. Use a unique password, protect your devices, and notify us promptly of suspected account compromise.

8. Children

The service is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without legally required parental consent. If you believe a child under 13 has provided personal information, contact support@jam45.com.

9. International users

Jam45 is operated from the United States. If you access the service from another country, information may be transferred to, stored in, and processed in the United States and other locations where our service providers operate. Where required, we will use appropriate safeguards for international transfers.

10. Changes to this policy

We may update this policy to reflect changes in the service, technology, law, or business practices. The updated date will appear at the top. Material changes may also be communicated through the website, dashboard, or email.

11. Contact

Questions or privacy requests may be sent to support@jam45.com.